Situated in Donaghmore, Co. Tyrone, The Brewer’s House has a truly diverse offering. Whether you visit us for lunch, dinner in our restaurant, or a drink in the bar, you will find a wide selection of lagers, real ales and wines, and modern, fresh cuisine.
Upon visiting The Brewer’s House recently, there was a step of 4 inches into the premises. Due to my newer, heavily style, electric wheelchair, it was too difficult to get over the step. A member of staff and family tried to help get wheelchair over the step, but the bumping caused the wheelchair to cut out. This was coupled with the fact that we had rang ahead earlier in the week to ensure that the premises were accessible. We were told that it was. It’s important that premises do not give assurances like this out, unless they are confident in the information they are giving.
Once inside the premises, I had to be moved around manually in the wheelchair, which is heavily and clumsy to manoeuvre, which meant I was unable to check out what the disabled toilets were like.
On the plus side, the staff was extremely polite and helpful with any queries and help we needed. The food was delicious and I enjoyed a fantastic fillet steak, which is among the best I’ve ever had.
As for the incident with the step, the management did contact me that night to apologise and have given me assurances that they will fix this problem. This does not mean big construction work, merely getting a small portable ramp that can be used when needed.