Situated in Donaghmore, Co. Tyrone, The Brewer’s House has a truly diverse offering. Whether you visit us for lunch, dinner in our restaurant, or a drink in the bar, you will find a wide selection of lagers, real ales and wines, and modern, fresh cuisine.
Upon visiting The Brewer’s House recently, there was a step of 4 inches into the premises. Due to my newer, heavily style, electric wheelchair, it was too difficult to get over the step. A member of staff and family tried to help get wheelchair over the step, but the bumping caused the wheelchair to cut out. This was coupled with the fact that we had rang ahead earlier in the week to ensure that the premises were accessible. We were told that it was. It’s important that premises do not give assurances like this out, unless they are confident in the information they are giving.
Once inside the premises, I had to be moved around manually in the wheelchair, which is heavily and clumsy to manoeuvre, which meant I was unable to check out what the disabled toilets were like.
On the plus side, the staff was extremely polite and helpful with any queries and help we needed. The food was delicious and I enjoyed a fantastic fillet steak, which is among the best I’ve ever had.
As for the incident with the step, the management did contact me that night to apologise and have given me assurances that they will fix this problem. This does not mean big construction work, merely getting a small portable ramp that can be used when needed.
Found this review really interesting Dermot, I’d a dreadful experience trying to book a table here a few months ago, didn’t complain to management just took my custom elsewhere, staff training in accessibly & attitude to same would be useful combined with physical changes.
I’d phoned and they were having bother hearing me & hung up on me twice (I could hear them fine), the third time I phoned, they answered and I could hear them perfectly complaining about me & how I’d so many requests, low table, near the door so my mum wouldn’t have far to walk, high chair etc, before saying hello, so i nicely told them to stick there table and maybe learn to have some respect for their customers. I was very glad it wasn’t my mum who had phoned and been treated in this way because she can be difficult to fully hear on the phone. It sounded like a young girl on the phone, I was ragging at the time and was so tempted to complain but just let it go, regretting now that I did.